Privacy Policy

We collect information you provide directly to us when you use our services, including: • **Personal identification information**: Name, phone number, email address, date of birth, and gender. • **Health information**: Test requests, medical history relevant to your diagnostic services, and test results. • **Payment information**: Billing address and payment details (processed securely through third-party payment processors). • **Usage data**: Information about how you access and use our website and mobile app, including IP address, browser type, and pages visited.

We use the information we collect to: • Process your test bookings and deliver diagnostic services. • Send your reports via WhatsApp, SMS, and Email. • Communicate with you about appointments, test results, and service updates. • Improve our services, website, and patient experience. • Comply with applicable laws and regulations. • Respond to your inquiries and customer support requests.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: • **Service providers**: With trusted third-party vendors who assist in operating our website, conducting our business, or providing services to you (under strict confidentiality agreements). • **Legal compliance**: When required by law, court order, or government regulation. • **Medical emergencies**: To protect your vital interests or those of another person in a medical emergency. • **Business transfers**: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We implement industry-standard security measures to protect your personal and health information: • SSL/TLS encryption for all data transmitted between your device and our servers. • Secure, access-controlled storage of medical records and test results. • Regular security audits and staff training on data privacy. • Limited access to personal data on a need-to-know basis. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

You have the following rights regarding your personal information: • **Access**: Request a copy of the personal information we hold about you. • **Correction**: Request correction of inaccurate or incomplete information. • **Deletion**: Request deletion of your personal data (subject to legal and medical record retention requirements). • **Portability**: Request your data in a portable, machine-readable format. • **Opt-out**: Opt out of marketing communications at any time by contacting us. To exercise any of these rights, contact us at care@labtin.com.

We retain your personal and health information for as long as necessary to: • Provide our diagnostic services and fulfill our legal obligations. • Comply with medical record retention requirements under Indian law. • Resolve disputes and enforce our agreements. Medical test records are typically retained for a minimum of 5 years as required by applicable healthcare regulations.

Our website uses cookies and similar tracking technologies to: • Maintain your session and preferences (essential cookies). • Analyze website traffic and usage patterns (analytics cookies). • Improve website performance and user experience. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Our services are not directed to children under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by: • Posting the updated policy on our website with a revised "Last Updated" date. • Sending an email notification to registered users. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: • **Email**: care@labtin.com • **Phone**: 8686 073 073 • **Address**: Labtin Diagnostics, Nellore, Andhra Pradesh – 524001 • **Working Hours**: Monday to Saturday, 7 AM – 9 PM